Shipping Policy

Welcome to African Arts & Crafts! We are committed to providing you with excellent service and ensuring your shopping experience with us is seamless. Please read through our shipping policy to understand how we handle shipping orders.

1. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer. Any delays will be communicated promptly via email.

2. Shipping Rates and Methods

  • We offer several shipping methods to accommodate your needs. Shipping options and rates will be displayed at checkout.
  • Rates are calculated based on the weight of the package and the destination. We strive to offer competitive shipping rates while ensuring timely delivery.

3. Domestic Shipping (within South Africa)

  • For domestic orders, we primarily use The Courier Guy.
  • Estimated delivery times typically range from 1-3 business days depending on your location and the shipping method selected.

4. International Shipping

  • We ship internationally to most countries. International shipping rates and delivery times vary based on the destination.
  • Customs duties and taxes may apply upon delivery and are the responsibility of the customer. We are not responsible for delays due to customs processing.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.

6. Shipping Address

  • Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply to reship the order.

7. Lost or Damaged Shipments

  • In the rare event that your order is lost or damaged in transit, please contact us immediately at sales1@plsinternational.co.za We will work with the carrier to resolve the issue promptly.

8. Shipping Restrictions

  • Certain items may have shipping restrictions due to legal or logistical limitations. These restrictions will be noted on the product page.

9. Returns Due to Shipping Issues

  • If your order is returned to us due to an incorrect address provided by the customer or failure to accept the delivery, we will issue a refund for the products, excluding shipping charges.
  • We may charge additional shipping fees to resend the package if the return was due to customer error.

10. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact us at sales1@plsinternational.co.za Our customer service team is available to assist you during business hours.

Policy Updates

  • We reserve the right to update our shipping policy at any time without prior notice. Updates will be posted on our website.

By placing an order with us, you agree to accept the terms of our shipping policy. Thank you for shopping with African Arts & Crafts! We appreciate your business.